Lead customer onboarding and training sessions to help users get productive quickly in Raspberry AI
Host office hours, follow-up sessions, and working sessions to support ongoing adoption
Respond to customer questions and troubleshoot issues through the Support Desk, email, Slack, Loom, or live calls
Help users understand how Raspberry AI fits into real fashion workflows (design, DPC, product development, visual creation, and presentations)
Review customer usage and feedback to identify blockers, confusion, training gaps, and opportunities for improvement
Escalate bugs, product issues, and customer pain points to Product and Engineering with clear context and examples (screenshots, repro steps, Looms)
Create and maintain enablement resources: onboarding scripts, help docs, training decks, Loom videos, workflow guides, and internal SOPs
Partner with Customer Success to support customer adoption, expansion, and long-term success
Partner with Product and Engineering to share customer insights and improve the user experience over time
Support internal teammates by answering product questions, documenting workflows, and contributing to team processes
Stay current on Raspberry AI product updates and broader AI tools relevant to fashion and design workflows

3–7+ years of fashion industry experience (design, accessory design, DPC, 3D, CAD, product development, design ops, or adjacent)
Experience working in or adjacent to DPC workflows (3D design, digital sampling, PLM, CAD, virtual product creation, digital asset creation)
Strong understanding of fashion visuals (garments, prints, footwear, accessories, materials, silhouettes, styling, brand aesthetics, visual merchandising)
Experience training, teaching, supporting, or enabling users in a professional setting
Comfortable working directly with customers (designers, product developers, creative teams, cross-functional stakeholders)
Strong troubleshooting skills and ability to investigate issues before escalating
Comfortable learning new software quickly and explaining tools clearly to others
Strong written and verbal communication skills
Familiarity with generative AI tools (Midjourney, DALL·E, ChatGPT, Adobe Firefly, etc.)
Proficiency with Adobe Illustrator and Adobe Photoshop
Organized, proactive, and comfortable working in a fast-paced startup environment

Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries.
Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales.
Learning & development: Annual discretionary stipend for professional development.
Annual company offsite: We bring the whole team together once a year

AI Implementation Specialist

Key skills