Generate, review, and send accurate client invoices based on contract terms and service details.
Run the full collections cycle, including timely follow-ups, payment plan coordination, and partnering with Client Success on dispute resolution.
Maintain accurate, audit-ready billing and finance records.
Surface payment risk early and partner cross-functionally on resolution.
Support special billing situations including payment plans, scope changes, and client transitions.
Identify operational bottlenecks in the billing process and contribute to automation and workflow improvements over time.

2-4 years of experience in billing operations, finance operations, AR/AP, accounting, or similar roles, where you've owned the end-to-end invoicing and collections cycle.
Strong attention to detail — you catch errors before they go out.
Comfortable with complex billing scenarios (tiered pricing, proration, deposits, payment plans, disputes) and translating contract terms into accurate invoices.
Excellent written and spoken communication — you can hold a firm but professional collections conversation and explain billing clearly to clients.
Experience with modern billing and payment platforms (e.g. Stripe, Ramp, Mercury), strong spreadsheet skills, and comfort working across CRM and ticketing tools.

Highly competitive salary and stock option grants (we want you to share in our growth).
Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)
Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
Work from home, remote job, with flexibility.
Paid holidays and vacation time; paid sick time.
HMO coverage; we prioritize your health and well-being.
Culture of mentorship, learning, independence, and critical thinking.
This role operates in Eastern Time (EST) hours.

Client Billing Specialist

Key skills