Is accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects.
Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures.
Measures the performance relating to achieving each set of goals.
Understands business implications on all projects.
Acquires and maintains a high-level understanding of relevant internal organizational work flows and practices.
Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.
Establishes and maintains contact with customers and channel partners as relates to their specific project.
Provides regular status updates.
Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.
Initiates, generates, and maintains project schedules.
Leads scheduling status reviews with team members to track current status against planned progress.
Perform detailed analyses of program data and recommend solutions to customers.
Provides ongoing assessment and coverage of the risks associated with a project.
Alert management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.
Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).

High School diploma, Associates, or Bachelor's degree in Business, Communications, IT, management, and Technology
3+ years of Project Management or Program Management required.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Project Manager – Software Deployment

Key skills