Key skills
Collaboration
About this role
Role Overview
- Help customers use Bigblue and resolve their day-to-day issues
- Educate customers on logistics workflows, including technical/product-related aspects
- Contribute to app improvements through daily collaboration with Operations and Product teams
- Deliver a positive customer experience by supporting Bigblue merchants on a daily basis
- Serve as the first point of contact for merchants and resolve issues efficiently via the ticketing system
- Work with Product and Operations teams to anticipate and prevent operational problems
Requirements
- 3+ years of experience in a client-facing role
- Exceptional organizational and time-management skills
- Fluent in French and English
- Analytical mindset
- Fast learner — able to absorb large amounts of information quickly
- Strong customer-centric attitude
- Fully aligned with Bigblue’s values
- Excellent written and spoken spelling and grammar
- Detail-oriented
- Ability to remain calm under pressure
- Autonomous in resolving merchant issues
- Optimistic mindset: “There are no problems, only solutions”
- Other languages (Spanish, German) — bonus
- Previous experience at a logistics company — bonus
- Experience in a scale-up — bonus
Benefits
- €10 meal voucher per day worked (55% covered by Bigblue) + unlimited free snacks in the office
- ClassPass membership for fitness and wellness
- MacBook or any setup you need — choose the equipment that helps you do your best work
- 100% health insurance coverage with Benefiz