Oversee messaging compliance audits, alerts and establish best compliance practices to operationalize recurring audits and alerts.
Act as the support person for all things messaging compliance related, including legal (TCPA and state-specific regulations) and industry best practices (Cellular Telecommunications Industry Association)
Improve various compliance messaging operational processes
Manage relationships with key internal/external partners and stakeholders driving messaging compliance
Assist customers with messaging compliance related concerns and issues while building supporting frameworks
Create and improve internal and external compliance-related documentation

3+ years of experience in compliance, regulatory, internal audit, or 2+ years of experience in the telecommunications industry heavily involved in messaging compliance
Excellent organization and project management skills
Experience working in a hypergrowth technology environment (constantly changing)
Experience with TCPA compliance or the telecommunications industry (CTIA or CWTA) is a strong plus; or experience in a similarly regulated industry
Demonstrated ability to collaborate cross-functionally to improve processes
Excellent communication and problem-solving skills
Excellent data manipulation skills (advanced Excel/GSheets knowledge) Must have a data-driven, metrics-oriented mindset.
Strong self-starter attitude
Initiative to develop and lead your own projects
Strong process-orientation and ability to drive a consistent and repeatable experience
Experience with Jira and Zendesk a plus.
Familiarity with the following messaging operations: international number provisioning, dedicated short code applications and provisioning, toll-free number verifications, 10DLC Process, carrier audit investigations and resolutions, and toll-free and short code number transfers between providers

STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Compliance, Spam and Fraud Specialist

Key skills