Act as escalation point for application-related risks, issues, and dependencies
Lead strategic Salesforce initiatives and projects, from concept through implementation
Manage delivery using Agile/Scrum methodologies, including sprint planning and program increment (PI) planning
Coordinate internal teams and external vendors to ensure on-time, on-budget, high-quality delivery
Develop project proposals, delivery approaches, estimates, and business cases
Evaluate new Salesforce features and complementary technologies; lead proofs of concept (POCs) where appropriate
Serve as the primary IT contact for Salesforce-related initiatives
Collaborate closely with Business Product Owners and stakeholders, Enterprise Architecture and Information Security, Infrastructure and IT Operations, External Salesforce partners and vendors
Manage vendor performance, deliverables, and adherence to DTFS standards
Requirements
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
5+ years of experience in Information Technology with strong exposure to application development and delivery
Hands-on experience with the Salesforce Platform, ideally including Service Cloud, Experience Cloud and Auto Cloud (Marketing Cloud a plus)
Proven experience leading Agile delivery teams and managing technical backlogs
Experience with vendor management and multi-team coordination
Strong understanding of web architectures, integrations (APIs), and cloud platforms
Strategic and systems thinking
Strong technical leadership and architectural judgment
Excellent stakeholder communication and facilitation
Analytical problem-solving and decision-making
Ability to balance innovation, speed, and operational stability
Tech Stack
Cloud
Benefits
annual bonus program
401k company contribution with company match up to 6%
non-elective company contribution of 3
7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs