IT Product & Technology Lead – Salesforce

Role Overview

• Own the overall Salesforce platform strategy, architecture, and technical roadmap in alignment with enterprise standards
• Define and enforce platform governance, design principles, and development standards to balance innovation and stability
• Act as the technical authority on Salesforce architecture, integrations, data model, and customization approach (declarative vs. programmatic)
• Manage platform health KPIs, including customization levels, platform stability, uptime, performance, and scalability
• Lead technical backlog prioritization and capacity planning in collaboration with application owners and development teams
• Oversee release management, environment strategy, CI/CD alignment, and deployment quality
• Ensure compliance with Information Security, DevSecOps, regulatory requirements, and audit controls
• Govern Salesforce administration, including security models, role hierarchy, profiles, permission sets, and org configuration
• Own Salesforce licensing strategy, usage optimization, and cost management
• Provide Level-2 (L2) support oversight and drive root-cause analysis for recurring incidents
• Establish and contribute to Platform Knowledge Communities (PKC) to promote best practices, learning, and platform maturity
• Own the full lifecycle of assigned Salesforce applications, from intake and roadmap definition through delivery and operations
• Partner with Business Product Owners to translate business strategy into application roadmaps and prioritized backlogs
• Ensure applications meet functional, non-functional, and regulatory requirements
• Lead requirement definition, technical design alignment, and delivery planning
• Monitor application KPIs, including incident volume, user satisfaction, budget adherence, and ROI
• Drive continuous improvement, modernization, and technical debt reduction initiatives
• Ensure applications are supported with appropriate documentation, support models, and operational readiness
• Participate actively in Agile ceremonies (PI planning, sprint planning, reviews, retrospectives)
• Act as escalation point for application-related risks, issues, and dependencies
• Lead strategic Salesforce initiatives and projects, from concept through implementation
• Manage delivery using Agile/Scrum methodologies, including sprint planning and program increment (PI) planning
• Coordinate internal teams and external vendors to ensure on-time, on-budget, high-quality delivery
• Develop project proposals, delivery approaches, estimates, and business cases
• Evaluate new Salesforce features and complementary technologies; lead proofs of concept (POCs) where appropriate
• Serve as the primary IT contact for Salesforce-related initiatives
• Collaborate closely with Business Product Owners and stakeholders, Enterprise Architecture and Information Security, Infrastructure and IT Operations, External Salesforce partners and vendors
• Manage vendor performance, deliverables, and adherence to DTFS standards

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of experience in Information Technology with strong exposure to application development and delivery
• Hands-on experience with the Salesforce Platform, ideally including Service Cloud, Experience Cloud and Auto Cloud (Marketing Cloud a plus)
• Proven experience leading Agile delivery teams and managing technical backlogs
• Experience with vendor management and multi-team coordination
• Strong understanding of web architectures, integrations (APIs), and cloud platforms
• Strategic and systems thinking
• Strong technical leadership and architectural judgment
• Excellent stakeholder communication and facilitation
• Analytical problem-solving and decision-making
• Ability to balance innovation, speed, and operational stability

Tech Stack

• Cloud

Benefits

• annual bonus program
• 401k company contribution with company match up to 6%
• non-elective company contribution of 3
• 7% depending on age
• starting at 4 weeks paid vacation
• 15 calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans