Head of Desk – Sales

Role Overview

• Set the context for your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc).
• Create clarity by regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc).
• Drive results by distributing workload, hiring team members, resolving/escalating issues.
• Generate energy and engagement, reward high performance and promote a safe work environment for people to thrive.
• Actively support and encourage your team members personal development and career growth to make it count.
• Develop and implement sales strategies tailored to the SME market, considering the unique needs of these businesses in the UK.
• Conduct regular analysis of market trends, competitor activities, and customer needs to adjust strategies accordingly.
• Accurately forecast sales revenue and manage the sales pipeline to ensure consistent achievement of targets.
• Oversee efforts to acquire new SME clients by identifying opportunities and developing tailored propositions.
• Guide the team in adopting a consultative sales approach, helping SMEs understand the benefits of the FX and payments solutions offered.
• Ensure that the team effectively uses CRM systems to manage leads, opportunities, and client interactions.
• Regularly report sales performance to senior management, providing insights and recommendations for continuous improvement.
• Work closely with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives.
• Keep the team informed of company updates, product developments, and market changes that could impact sales activities.
• Ensure that all sales activities comply with relevant regulations and company policies, particularly in the financial services sector.
• Maintain a deep understanding of the FX and payments products offered, including features, benefits, and differentiators.
• Ensure the sales team is well-versed in the products and services they are selling, able to address customer inquiries effectively.
• Help team identify and pursue strategic partnerships that could expand the company’s reach within the SME sector.
• Assist team explore opportunities for market expansion within the UK, leveraging the company’s FX and payment solutions to tap into new customer segments.
• Manage the sales budget effectively, allocating resources to the most promising opportunities and ensuring a good return on investment.
• Monitor and control sales-related expenses to maintain profitability while achieving growth targets.
• Gather feedback from the sales team and clients to identify areas for improvement in products, services, and sales processes.
• Encourage the team to propose and implement innovative approaches to selling, keeping the company competitive in a rapidly changing market.

Requirements

• Experience in leading and developing high performance teams with the ability to inspire, motivate, and energise teams to achieve high performance within the foreign exchange (FX) or financial services industry.
• Ability to create context and clarity for team members and handle difficult conversations.
• Ability to create a results-orientated environment where success is celebrated and rewarded appropriately.
• Strong understanding of the FX market, including products, services, and regulatory environment in the UK and Canada.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills with the ability to interpret sales data and market trends.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.
• Proficient in CRM systems and other sales management tools.
• Bachelor's degree in Business, Finance, or a related field; a relevant postgraduate qualification is a plus.
• Excellent verbal and written communication skills.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who can perform under pressure.

Benefits

• 25 days’ annual leave, plus bank holidays and an extra day off for your birthday!
• Holiday loyalty scheme.
• Life Insurance.
• Work abroad scheme.
• Enrolment into our pension scheme, which we offer via a salary exchange scheme.
• Access to a financial education, planning and coaching platform.
• Membership with Healthcare platform, which offers cash back on healthcare focused on dental, optical & physio, plus access to stress helplines, a virtual GP and more.
• Salary exchange nursery fees.
• Enhanced parental leave.
• Cycle to work.
• Benefit from IFX’s Season Ticket Loan scheme, offering and interest free loan for travelling into and within London.
• Participation in the IFX annual discretionary bonus scheme (eligible after probation).
• Career development and progression tools.
• Company events – Sporting events, pub nights, seasonal parties, socials.