Account Manager

Role Overview

• Managing our customers’ import/export brokerage and freight forwarding needs
• Overseeing all operational and account management tasks throughout the lifecycle of an engagement
• Demonstrating critical thinking and making key decisions on behalf of our customers throughout the lifecycle of the shipment
• Monitoring the loading, departure, transit, arrival, and final delivery of the shipment
• Problem-solving and resolving issues to our customer’s satisfaction
• Serving as the direct point of contact with assigned customers for prompt and accurate service
• Preparing and executing documents for U.S. Customs and other government agencies
• Quoting rates by partnering with our internal quote department
• Ensuring billing is accurate and timely
• Maintaining and creating Company policies related to credit, pricing, account management, and service deliveries
• Acting as power of attorney to sign official documents for the Company
• Maintaining and organizing all records for a client’s transactional event(s)
• Staying informed on various legal requirements to maintain compliance under import/export regulations
• Preparing letters of credit
• Making visits to customer locations as needed
• Receiving guidance for overall objectives and collaborating internally to achieve assigned objectives

Requirements

• CES or CCS Preferred, LCB Helpful
• High school diploma or GED required
• College degree helpful
• 3-5 years industry experience required
• Language Skills: Relies on written and verbal communication
• Able to read, analyze and interpret financial reports, industry journals and legal documents
• Able to respond to verbal and written inquiries or complaints from customers
• Able to effectively present information to customers, prospects, top management, and public groups
• Communicates internally with all departments at the corporate office, with other terminals, third parties’ agencies, customers and prospects
• Technical Experience: International logistics-all modes, understanding of customs process
• Office Skills: Microsoft Word, PowerPoint, Excel and ten-key skills
• Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations
• Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume
• Must possess a current valid driver’s license
• Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge, or important confidences
• Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised
• Reasoning Ability: Ability to prioritize multiple tasks and projects
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form
• Prioritize, organize, and delegate assignments

Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short
• & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay