Digital Business Analyst II

Role Overview

Where you'll work: The Digital Channels area at BRB Seguros, responsible for structuring and scaling digital distribution channels (banking app, virtual assistant, AI agents) to offer insurance in an intelligent, personalized, and profitable way to millions of customers.

The challenge:

• Design low-friction journeys that convert, automate manual processes, and identify/implement hidden levers that drive sustainable, profitable penetration across the bank's customer base.

On a day-to-day basis, you will:

• Lead implementation projects for sales channels and automations.
• Organize and refine the channels' backlog, ensuring tasks are clear and ready for the technology development team.
• Gather business requirements and collaborate with IT, Product, and Marketing to design solutions oriented to commercial processes.
• Conduct root-cause analyses to resolve process bottlenecks and quality issues in the channels.
• Prioritize tasks based on impact vs. effort, keeping the team focused on what truly moves the needle.
• Elicit requirements and connect areas: act as a translator between domains — IT (technical feasibility), Marketing (communication), Product (insurance) and Sales (sales rules).
• Analyze data and resolve bottlenecks: investigate conversion drops, channel quality issues and bugs with a root-cause approach (not just firefighting).
• Explore and bring new possibilities: research trends such as "How are other companies using AI to sell insurance?" and "What works in the global insurtech market?"

Requirements

Who we're looking for

Required (minimum expectations):

• Owner mentality: doesn't wait for everything to be handed over, seeks solutions, and asks 'How can we do this better?'
• Clear communication: able to explain complex problems simply to different audiences.
• Organization and autonomy: manages multiple fronts without losing focus on what matters.
• Curious about AI: has experimented/tested with available tools and is familiar with basic no-code and low-code concepts.
• Good command of Excel and similar tools.
• University degree in Business Administration, Marketing, Economics, or related fields.
• Proficiency with design and executive presentation tools: PowerPoint, Canva, Figma, Miro or similar.

Differentials (what will make us fall in love):

• Professional or academic experience in project management, consulting firms, or student-run companies.
• Experience with agile methodologies (Scrum, Kanban) and tools such as Jira/ClickUp/Trello.
• Participation in product or digital feature launches.
• Familiarity with business metrics (conversion, CAC, LTV, churn).
• Previous experience in banking, insurance, fintechs, or strategic consulting.
• Advanced proficiency in Microsoft Excel.

Essential soft skills:

• Positive restlessness: doesn't accept 'that's how it's always been done.'
• Critical thinking: questions, investigates, and doesn't accept superficial answers.
• Collaboration: listens well, negotiates effectively, builds bridges.
• Resilience: stays focused even when things don't go as planned.

Benefits

OUR BENEFITS:*