Understand the functionality and continually evolve/maintain the knowledge of all digital support platforms/solutions.
Support and continually evolve digital roadmap for website and other platforms.
Resolve digital products or service problems by clarifying customer feedback/complaints determining root cause of the problem.
Serve as backup to the Digital Operations Specialist.
Provide monthly updates and reporting on status of target account roadmap and adoption.
Responsible for internal sales/branch training in Echo Electric digital platforms.
Develop an understanding of the customer business systems and align Echo Electric digital solutions to their business systems.
Support customer use digital solutions to become more efficient in their day-to-day activities.
Provide ongoing follow-up and feedback through the customer adoption journey.
Work alongside Marketing and Digital teams to continue to evolve content, solutions, and services that align with branch initiatives.

Bachelor’s degree in business related field
2 or more years in Marketing or customer-facing sales experience
1 or more years in event management or training experience
Ability to travel up to 85% of the time
Proven track record in sales in a commission-based role
Ability to demonstrate ownership of sales cycle from product ground to closing the sale
Ability to work independently and with little supervision
Excellent organizational, analytical, interpersonal, written, and oral communication skills.
Proficient in Microsoft Office Suite.
Familiarity with marketing automation tools such as Wrike, Salesforce Marketing Cloud, etc.
Creativity and ability to synthesize large amounts of data into actionable information.
Process basic technical expertise to communication with marketing, digital, and development teams.
Deep knowledge and training of web platforms and Eclipse functions/areas that support digital integrations/customer profile setup.

Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
Paid time off and paid holidays
401K match
Profit Sharing
Tuition reimbursement and employee development.
Annual Safety Shoe Reimbursement
Employee Discount on products
Access to a variety of trainings for personal development.

Digital Sales Specialist

Key skills