Manage and develop a portfolio of existing mid‑market customer accounts
Own the full customer lifecycle, including onboarding, renewals, upselling, and contract expansion
Identify and execute opportunities for revenue growth through upsell and cross-sell initiatives
Maintain accurate and up-to-date pipeline data in Salesforce and HubSpot to support forecasting and reporting
Apply a consultative approach to understand customer needs and align solutions accordingly
Act as a trusted point of contact to support customer retention and long-term success
Collaborate with Pre‑Sales, Solutions Consultants, and Customer Teams to maximise customer value
Manage deal negotiations and contract execution in line with commercial guidelines
Stay informed on product developments and relevant industry trends

Experience in an Account Manager or similar role, ideally within a SaaS environment
Experience managing existing accounts with a focus on growth, retention, and customer success
Strong working knowledge of Salesforce and HubSpot, including pipeline management and forecasting
Experience running structured sales processes and managing complex deal cycles
Familiarity with MEDDPIC or similar sales methodologies
Ability to engage and communicate with stakeholders at multiple levels
Experience within compliance, governance, or health and safety technology is beneficial but not essential.

Account Manager

Key skills