Support customers implementing automated and containerized cloud application platform solutions
Manage customer cases, and ensure customer issues are handled and resolved in a timely manner by collaborating with support team
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Perform technical reviews and share knowledge to identify and prevent issues
Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
Collaborate with the engineering, Research and Development (R&D), product management, and technical support teams to address customer requirements
Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle
Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
Create documentation regarding customer issues and technical details on how to resolve them
Travel, as necessary, to visit customers, conferences, and other events

Bachelor's degree in a technology-related discipline; computer science and engineering is preferred
5+ years of experience as an enterprise administrator, or providing technical support in a development environment
Competent comprehension of enterprise architecture and strategic business drivers
Extensive technical knowledge of OpenShift technologies like Kubernetes and Containers
Experience with enterprise cloud solutions, like Platform-as-a-Service (PaaS), cloud management, and IT automation
Experience in Java application platform and application server technologies like JBoss Web Server,Single Sign-On, ActiveMQ, Kafka etc
Ability to manage multiple issues and projects while maintaining a high attention to detail
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Outstanding written and verbal communication skills in Cantonese and English
Ability to convey complex information to customers in a clear and concise manner
Proven ability and willingness to learn new open source middleware technologies
Experience working in DevOps environments
Software engineering background; experience with container and Java technologies
Experience deploying applications in cloud environments
Experience developing containerized applications
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Familiarity with source code management tools like Git or SVN

Technical Account Manager

Key skills