The Junior Technical Account Manager is focused on building foundational knowledge of Red Hat's products and support processes.
This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments.
The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues.
This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.
During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program , a comprehensive 12-month program designed to provide you with the deep technical knowledge and customer engagement skills to excel.
Respond to customer inquiries and requests, following established procedures.
Document customer interactions and track issue resolution progress in designated systems.
Escalate complex technical issues to senior team members for guidance and resolution.
Participate in internal training programs to develop product knowledge and technical skills.
Perform customer onboarding and account maintenance tasks.
Proactively identify known solutions for common technical challenges.
Contribute to the creation and maintenance of knowledge base articles and documentation.

Passion for open source technology, desire to build a career within the Tech industry
Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs
Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills in an enterprise IT-related projects
Understand fundamental concepts of network communication and configuration
Demonstrated customer service skills and desire to be customer-focused
Effective communication (written and verbal), active listening and presentation skills
Ability to work independently and collaboratively with internal teams and external customers
Knowledge of infrastructure systems, particularly Linux and containers
Security clearance required for customers project requirements
Willingness to travel regularly to customer sites for project work and to local Red Hat office.

Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
Open Culture: Work in a collaborative environment where your ideas are valued and respected.
Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader.

Junior Technical Account Manager – Graduate FASTER program

Key skills