Answer a high volume of inbound calls professionally and warmly
Identify and assess customer needs to achieve satisfaction
Resolve customer complaints via phone and email
Process orders, verify account information, and answer customer questions in a professional and timely manner over the phone
Develop strong knowledge of the product line
Provide accurate, valid, and complete information through research and product familiarity
Maintain detailed records of customer interactions, process customer accounts, and file documentation
Adhere to communication procedures, guidelines, and policies
Focus on customer engagement and satisfaction by going the extra mile
Foster and strengthen customer relationships to support overall company success within assigned client bases
Refine administrative functions to ensure clients are retained, satisfied, and their needs are consistently understood and fulfilled
Identify customers at risk and collaborate with the CSR Manager and Regional Sales to establish corrective action plans
Provide sales support, including assistance with customer communications and/or presentations
Participate in Holman initiatives (PIA, United Way, and other local community events)
Monitor location activities and assist with issues as needed

3+ years Customer Service/Sales experience, preferably in a Technical, Automotive, Manufacturing, or product-focused environment
Demonstrated expertise in time management and organizational skills
Proven data entry proficiency
Experience in a high-volume, phone-based customer service
Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word)
High school diploma or equivalent required

Customer Service Representative – Holman Upfitting

Key skills