Customer Service Representative, Day Shift
Houston, Texas, United States of America
Full Time
3 hours ago
No Visa Sponsorship
About this role
Role Overview
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Solid customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Benefits
- Full health insurance (medical, dental and vision)
- 401(k)
- Life insurance
- Disability and more