Help Desk Technician

Role Overview

• Provide technical support by identifying, analyzing, and troubleshooting end user issues;
• Track, monitor, and document help desk issues through a ticketing system to ensure a timely resolution;
• Install and configure computers, software, and peripherals using established standards;
• Make our clients a primary focus by developing and maintaining productive customer relationships;
• Offer alternative solutions where appropriate and escalate complex problems as needed;
• Travel to satellite offices on a rotational schedule to provide on-site support;
• Perform other duties as requested.

Requirements

• High school diploma required, a 2-year technical degree or Bachelor’s degree in Information Technology, Computer Science or related field preferred
• Excellent customer service skills with the ability to empathize and professionally troubleshoot and resolve customers’ issues
• Proficiency in Microsoft Office suite and strong technical knowledge of current Windows operating systems required
• Knowledge of network troubleshooting, including connectivity issues
• Ability to work occasional evenings and weekends and to drive to branch office locations as needed
• Excellent written and verbal communication skills
• Strong attention to detail with excellent, analytical, multitasking, and judgment capabilities
• Ability to effectively work independently and in a team environment

Benefits

• full-time employment company paid medical, dental, and vision coverage
• life insurance, short
• and long-term disability insurance, and paid pregnancy disability leave
• 401(k)/Roth with company match
• paid time off including parental and military leave
• employee referral and professional license bonuses
• educational reimbursement
• employee resource groups
• flexible work schedules
• extensive training
• wellness programs
• buddy and mentoring programs