Help Desk Technician
Kent, Oregon, United States of America
Full Time
9 hours ago
$22 - $28 USD
No Visa Sponsorship
Key skills
FirewallsSwitchingActive Directory
About this role
Role Overview
- Provide helpdesk support for client end users
- Onsite or remote diagnosis and repair
- Performing planned system maintenance on client networks
- Troubleshooting support requests and systems analysis
- Hardware support including workstations, printers, servers, firewalls, switches, and phones
- Support requests involving active directory management, line of business applications, routing/switching, server and network hardware
- Communicate with customers regarding incident progress
- Improve customer service and satisfaction
Requirements
- Minimum of one (1) year of experience in an IT bench, support, or consulting role
- Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
- Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
- Minimum of one (1) year of experience providing excellent exceptional service directly to end users
- A BA/BS in related field is preferred
- One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
- Must have reliable transportation
Tech Stack
- Firewalls
- Switching
Benefits
- Medical Insurance
- Dental/Vision Insurance
- Life Insurance
- Flexible Spending Account Options
- Supplemental insurance
- 401K with company match
- Profit Sharing upon goal attainment
- Paid Time Off
- Paid Holidays
- Ongoing training opportunities