IT Help Desk Technician

About the Role

We re looking for a motivated IT Help Desk Technician (Tier 1/Tier 2) who is eager to learn, grow, and build a career in IT. This is a great opportunity for someone early in their career or looking to gain hands-on experience supporting users in a fast-paced environment.

You ll be the first point of contact for technical issues, helping employees resolve everyday IT problems while learning from more experienced team members.

What You ll Do

• Provide first-level support for hardware, software, and basic network issues
• Respond to and resolve IT tickets in a timely manner
• Troubleshoot issues related to Windows, laptops/desktops, printers, and mobile devices
• Assist with password resets, account unlocks, and user setup (Active Directory / Office 365)
• Set up and configure new equipment for employees
• Document issues and solutions in the ticketing system
• Escalate more complex issues to Tier 2/3 teams when needed

What We re Looking For

• 0 2+ years of IT support, help desk, or customer service experience

Basic understanding of:

• Windows OS
• Microsoft Office / Office 365
• Strong problem-solving and communication skills
• Customer-focused mindset and patience when helping users
• Willingness to learn new technologies and grow within IT

Nice to Have (Not Required)

• Experience with ticketing tools (ServiceNow, Jira, Zendesk, etc.)
• Active Directory (nice to have, not required)
• Exposure to networking basics (Wi-Fi, VPN, IP concepts)