Senior Functional Consultant, Business Analyst – Dynamics 365, Power Platform

Role Overview

• Lead client discovery workshops, stakeholder interviews, and requirements gathering sessions
• Facilitate current state and future state business process analysis
• Produce key discovery and business analysis deliverables including: Process maps and swim lane diagrams, Workflow and process documentation, User stories, epics and backlog refinement, Functional requirements and acceptance criteria, Gap fit analysis and solution recommendations
• Support for solution roadmaps and Statements of Work
• Use Azure DevOps for requirements management, backlog administration, traceability, and test coordination
• Leverage AI assisted tools, including Microsoft Copilot and other productivity tools, to support analysis, documentation and solution ideation
• Provide business process improvement recommendations and advise clients on best practices
• Design and configure solutions across: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Field Service
• Collaborate with Solution Architects and technical teams to translate business requirements into scalable functional designs
• Support solution envisioning, estimation activities and presales efforts where required
• Act as a trusted advisor to clients on platform capabilities and solution options
• Participate in Agile project delivery including sprint planning, backlog grooming, sprint reviews and retrospectives
• Use Azure DevOps to manage delivery artifacts and support quality assurance processes
• Lead and support user acceptance testing, test planning, training and deployment readiness activities
• Partner with project managers, architects and developers to ensure successful project delivery
• Mentor junior consultants and contribute to delivery excellence across engagements

Requirements

• Five or more years of hands-on experience delivering Dynamics 365 CRM / CE solutions in a consulting or client facing role
• Proven experience leading discovery or Phase 0 engagements and facilitating business requirements workshops
• Strong experience producing business analysis artifacts including workflows, swim lanes, user stories, process diagrams and functional specifications
• Deep knowledge of: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Field Service
• Strong proficiency with Microsoft Power Platform including Power Apps, Power Automate and Dataverse
• Proficiency using Azure DevOps for backlog management, requirements traceability, user stories and testing support
• Experience leveraging AI tools or Copilot to support business analysis, documentation and solution delivery
• Strong understanding of Agile project delivery methodologies
• Excellent communication, facilitation, documentation and stakeholder management skills
• Bachelor’s degree in Business, Information Systems, Computer Science or related discipline.

Tech Stack

• Azure

Benefits

• Must be legally entitled to work in Canada or the United States and be available for occasional travel in Canada and the USA.