Analyst, Collections (Business to Business)

Cardinal Health is seeking an experienced and results-driven Collections Analyst to join their team. This role is responsible for managing accounts receivable portfolios, reducing delinquency, driving cash collections, resolving billing disputes, and maintaining strong customer relationships.

Responsibilities:

• Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices
• Perform outbound collections efforts via phone and email while maintaining professionalism and customer relationships
• Analyze aging reports and prioritize collection strategies based on risk and delinquency trends
• Investigate and resolve payment delays, short pays, unapplied cash, and billing discrepancies
• Partner cross-functionally with Sales, Customer Service, Billing, and Finance teams to resolve account issues
• Reconcile customer accounts and maintain accurate account notes and collection activity updates
• Prepare and distribute statements, payment reminders, and account summaries
• Negotiate payment plans when appropriate while protecting company interests
• Monitor credit exposure and escalate high-risk accounts as needed
• Ensure compliance with internal policies and applicable collection regulations
• Support month-end close activities related to accounts receivable
• Generate and present portfolio performance metrics and reporting
• Review daily aging reports and prioritize overdue accounts
• Contact customers regarding past due balances
• Respond to customer inquiries related to invoices, payments, and statements
• Work disputes through resolution with internal departments
• Update SAP with payment statuses, notes, and follow-up actions
• Track promised payments and ensure commitments are met
• Reconcile accounts and investigate unapplied cash
• Attend team meetings and provide status updates on high-priority accounts
• Prepare reporting in Excel for leadership review
• Escalate critical accounts requiring management intervention

Requirements:

• Bachelor's degree in related field, or equivalent work experience
• 3+ years of collections, accounts receivable, or credit collections experience
• Proven experience managing high-volume B2B collections portfolios
• Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, formulas, reporting)
• Ability to work in a fast-paced environment while managing multiple priorities
• Strong negotiation and conflict-resolution skills
• Ability to work independently with minimal supervision
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Strong analytical and problem-solving mindset
• High attention to detail and sense of urgency
• Strong proficiency in SAP (collections, AR, dispute management, cash applications visibility)