Key skills
SDLCSalesforceJiraConfluenceAgileLeadershipCommunicationRemote Work
About this role
Role Overview
- Conduct comprehensive business and technical analysis across all Innovation Lab products, including fusionCore and all accelerators
- Translate approved product direction into clear functional and technical requirements by analyzing customer workflows, business rules, and system behavior
- Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work
- Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues
- Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements
- Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content
- Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches
- Provide training and guidance to internal teams and customers on product functionality and best practices
- Facilitate communication across cross-functional teams, participating in refinement sessions, stand-ups, and other Agile ceremonies as needed
- Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches
- Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators
- Coordinate with data and reporting resources to define and validate data requirements
- Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.
Requirements
- 3+ years of experience in a Business Analyst or Technical BA role
- 3+ years of experience supporting technology or platform implementation projects
- Demonstrated ability to independently lead requirements gathering and solution definition
- Proven success crafting clear, scalable product solutions
- Hands-on experience with Salesforce implementations or administration, with a focus on product development or large-scale enterprise implementations
- Advanced knowledge of Flows, Permission Sets, and Data Modeling
- Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence
- Experience assessing UI for readability and usability
- Experience performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages
- Strong analytical, documentation, and communication skills
- Demonstrated ability to perform gap analysis between out-of-the-box Salesforce functionality and custom product requirements
- Experience partnering with designers to ensure functional requirements align with the Salesforce Lightning Design System (SLDS) for a native look and feel.
Tech Stack
- SDLC
Benefits
- dynamic hybrid and remote work environment
- prioritizes innovation, trust, and community