Serve as primary contact for customers and be ultimately responsible for ensuring they receive exceptional value from planning solutions delivered by Baxter Planning
Serve as the strategic lead for assigned small to medium Planning as a Service (PaaS) accounts and partner with internal resources to ensure customers are meeting supply chain objectives.
This includes: Analyzing customer data prepared by team and make recommendations for improvement opportunities
Serve as escalation point for customer concerns on key PaaS accounts
Prepare and Lead meetings with assigned customers
Drive adoption across customer’s user base.
Drive success for customers by identifying opportunities for continuous improvement based on Baxter Planning’s Best Practice Scorecard.
Create Business Review presentations which will be presented to customer’s executive management to track progress on supply chain goals as well as communicate opportunities for continuous improvement
Work with customers to adopt improvement recommendations by modifying business processes or configuration of the planning tool
Train and mentor new customers on effective utilization of planning solutions based on Best Practices and conduct customer trainings (On-Site or Remote)
Work with cross-functional teams to develop new internal Best Practices and improve existing ones for delivering planning solutions

3-5 years of prior Supply Chain Management experience
Experience with Planning Software is preferred
Effective written and verbal communication skills to influence/assist customer contacts
Capability to work independently and in cross-functional teams that are passionate about delivering value to customers
Excellent project management and prioritization skills
Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers
Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.)
Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains

Supply Chain Planner II

Key skills