Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
Serves as a Casa de Montecristo brand ambassador.
Build relationships with customers.
Proactively and effectively communicate product features and benefits, as well as promotional information.
Demonstrate a tenacious drive for results.
Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
Develop and maintain strong knowledge of Casa de Montecristo products.
Assists in the complete operations of the store.
Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
Maintains visual and cleanliness standards to support the brand image.
Ensures a comfortable, responsible and safe environment.
Other duties as assigned

Previous experience in a retail, hospitality or other service-centric environment.
POS and/or computer skills needed
Cigar knowledge a plus
Ability to work a flexible schedule (night, weekends, holidays)
Exceptional interpersonal skills
Hands on team player with a strong work-ethic
Passionate and persistent about a delivering a stellar guest experience.
A track record of meeting challenging sales and operational goals
Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Sales Associate

Key skills