Key skills
SentryCommunicationCritical Thinking
About this role
Role Overview
- Ensure quality customer experience by minimizing friction points
- Listen and assess customer needs to take appropriate actions
- Build positive relationships and customer confidence
- Provide timely customer service meeting specified standards
- Handle a high volume of calls and assist insureds and customers
- Navigate systems to provide and gather information
- Document actions taken during customer interactions
- Research contact center issues and assist with solutions
- Report trends and feedback for continuous improvement
Requirements
- High school diploma
- Proficiency in Spanish preferred, but not required
- Good human relations skills for customer dealings
- Effective verbal and written communication skills
- Computer usage and software proficiency (Excel, Word)
- Ability to navigate multiple software for service resolution
- Reliable attendance and availability for nights, weekends, holidays
- Basic critical thinking, creativity, and problem-solving skills
Benefits
- Scheduled Hybrid work model (Monday and Friday work from home, Tuesday-Thursday in-office)
- In-office workspace and home office materials provided
- Meal Subsidy for in-office associates
- 401(K) plan with dollar for dollar match
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Employee Assistance programs
- Sentry Foundation gift matching program