Customer Service Representative

Traveling with Michaila is seeking a customer-focused and detail-driven Customer Service Representative to support daily operations. The role involves assisting clients through an advisor-led service model, coordinating requests, and ensuring a smooth customer experience from start to finish.

Responsibilities:

• Support customers through their assigned advisor throughout the planning process
• Respond to client inquiries and provide accurate, timely information
• Assist with scheduling, confirmations, updates, and follow-ups
• Coordinate communication between clients and advisors as needed
• Maintain accurate digital records and organized client documentation
• Monitor outstanding items and ensure tasks are completed on schedule
• Support efficient operations by keeping workflows organized and aligned

Requirements:

• Strong communication and customer service skills
• Ability to manage multiple requests and prioritize effectively
• Attention to detail and strong organizational abilities
• Comfortable working independently in a remote environment
• Reliable, professional, and proactive
• Tech-savvy and able to learn new systems quickly
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
• Experience in customer service, coordination, support, or administrative work is helpful but not required