Senior Manager, Customer Relations – Commercial Multiperil

Role Overview

• Provide Strategic Leadership, Data Driven Decision Making, Operational Efficiencies, and Customer Focus
• Develops and executes strategies that align audit, compliance, technical claims management, and support functions with organizational goals for claims performance
• Drives initiatives that improve claim outcomes through process optimization and risk mitigation
• Establishes metrics and KPIs to measure performance, operational efficiency, and compliance effectiveness
• Leverages analytics and reporting tools to identify trends, gaps, and opportunities for improvement
• Streamlines workflows and eliminates redundancies
• Implements automation and technology solutions to enhance productivity and reduce cycle times
• Monitors resource allocation and optimizes team performance
• Ensures operational procedures support excellent customer experience while maintaining compliance and accuracy standards

Requirements

• Bachelor’s degree required (or equivalent combination of education and experience)
• Minimum 10+ years’ claims experience required
• Experience leading and supervising claims professionals
• Experience with diverse jurisdictions is highly desirable
• Adjuster Certification may be required depending upon role and jurisdiction (must be obtained within 6 months of hire if needed)

Benefits

• Generous medical, dental, and vision plans
• 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Professional development support