Senior Program Manager

Role Overview

• Own end-to-end program delivery for a portfolio of enterprise wealth management clients — from kickoff through go-live and into steady-state.
• Serve as the primary escalation point for client issues, coordinating across internal teams (product, engineering, support) to resolve problems quickly and transparently.
• Build and execute project plans, defining program scope, objectives, success metrics, accounting for competing timelines, resource constraints, and shifting client priorities — keeping stakeholders informed at every turn.
• Drive strong delivery execution by anticipating, identifying, and mitigating program risks before they become incidents, and identifying dependencies; communicating clearly to executive-level stakeholders on both sides.
• Leverage your financial domain knowledge to understand client problems at a business level — not just a ticket level — and drive outcomes that matter to wealth management operations.
• Define and maintain delivery strategy, milestones, success criteria and key risks, aligned with the overall delivery roadmap.
• Define and maintain detailed program plans, status reporting, facilitate regular program meetings, executive updates, and maintain rigorous oversight of the program/project plans, ensuring timelines, milestones and dependencies are consistently up to date.
• Run structured feedback loops with clients to capture insights, drive continuous improvement, and feed learnings back into d1g1t's program methodology.
• Partner with functional leaders internally to align on priorities, adjust work queues, and ensure client commitments are met without burning out the teams behind them.
• Contribute continuously to the enhancement of the program management practices and governance frameworks.

Requirements

• 7+ years in enterprise client relationship management or large-scale IT program management — ideally within a financial institution or fintech environment.
• Deep familiarity with wealth or portfolio management as a domain: you understand the business problems your clients are trying to solve, not just the software they're implementing.
• Active PMP certification and a strong working knowledge of the SDLC — you're as comfortable in a sprint review as you are in a client QBR.
• A track record of delivering complex, multi-stakeholder projects on time, on budget, and within scope, even when priorities shift mid-stream.
• Exceptional communication skills: you can explain a complex technical risk to a CFO without jargon, and explain a client's business constraint to an engineering team without losing the nuance.
• Proficiency in modern project management tools (Asana, Notion, Slack) and the discipline to keep them current.
• Emotional intelligence, with the ability to build trust and maintain effective relationships across diverse stakeholder groups.
• Exhibits self-awareness and composure under pressure, effectively navigating conflict, providing balanced, thoughtful resolution while maintaining team alignment.

Tech Stack

• PMP
• SDLC

Benefits

• Competitive compensation with performance bonus and comprehensive healthcare benefits.
• Hybrid-first work policy: primarily remote with 2 days/week in-office.
• Ability to work abroad for up to 2 months per year (conditions apply).
• Fitness & wellness credit, continuing education allowance, and an Employee & Family Assistance Program.
• A genuinely collaborative culture at a fast-growing fintech where your instincts on process and client experience will actually get implemented.