Building and maintaining strong relationships with internal teams and external customers by delivering exceptional service
Accurately processing customer orders, inquiries, quotes, and returns in a timely manner
Coordinating and scheduling service appointments for our field technicians
Managing the ordering, allocation, and transfer of stock to support service operations
Monitoring service jobs to ensure timely completion and a high standard of customer satisfaction
Keeping customers informed on the progress of service and warranty support activities
Overseeing the repair exchange process and managing warranty parts efficiently

Proven experience in a customer service or administrative role
Exceptional interpersonal skills with the ability to build strong relationships across internal teams and external service providers
Previous experience in the dental industry is highly regarded
A collaborative, team-oriented mindset with a hands-on and adaptable approach
Self-motivated and capable of working independently without direct supervision and in fast paced environments
Comfortable working within structured processes and using CRM/ERP systems
Strong computer literacy, including proficiency in Microsoft Office; experience with Pronto and Salesforce is advantageous

Service Administrator – Dental Equipment

Key skills