Application Support & Maintenance Issue Resolution: Act as the primary point of contact for customers experiencing technical issues, diagnosing and resolving problems promptly.
Troubleshooting: Investigate application errors, performance issues, and configuration problems, providing effective solutions.
Maintenance: Ensure applications remain stable, secure, and up-to-date with platform standards.
Bug Fixes & Enhancements: Perform minor development work to fix bugs or implement small improvements when required.
Customer Engagement Customer Liaison: Communicate clearly and professionally with customers during issue resolution, ensuring transparency and trust.
Technical Guidance: Help customers understand platform capabilities and best practices for maintaining their applications.
Collaboration & Continuous Improvement Team Coordination: Work closely with Solutions Development, Product, and Support teams to escalate complex issues and implement fixes.
Knowledge Sharing: Document solutions, create support guides, and contribute to internal knowledge bases.
Process Improvement: Suggest improvements to support workflows and tools for better efficiency and customer experience.

Technical Understanding: Ability to learn and understand the Platform architecture and application development concepts.
Problem-Solving Skills: Strong analytical skills to diagnose and resolve technical issues effectively.
Customer-Facing Skills: Excellent communication skills for engaging with customers during troubleshooting and support.
Development Capability: Basic hands-on development experience (web applications, workflows, integrations, or low/no-code platforms preferred).
Collaboration: Ability to work cross-functionally with technical and non-technical teams.

Application Support Engineer

Key skills