Key skills
Microsoft Dynamics 365 Business CentralAccounting processesBookkeeping processesAccounts payableAccounts receivableExpense managementDocument handlingZendeskCustomer serviceCommunication
About this role
Continia Software is looking for a proactive Technical Support Engineer to support partners and customers implementing Microsoft Dynamics 365 Business Central. The role involves troubleshooting issues, ensuring high-quality support, and collaborating with development teams to resolve problems.
Responsibilities:
- Provide daily support to Microsoft Dynamics partners through our web‑based helpdesk, assisting with troubleshooting and usage of Continia products with a focus on ensuring a positive, efficient end‑user experience
- Reproduce and validate reported issues and collaborate with our development team to resolve them
- Create and maintain clear, valuable knowledge‑base articles
- Collaborate with solution specialists and product teams on complex support cases and feature requests
- Represent Continia at industry and company events to support broader team and company initiatives
Requirements:
- Positive, customer‑driven, decisive, and organized
- Proactive problem‑solver with Business Central experience
- Understanding of accounting processes
- Ability to provide daily support to Microsoft Dynamics partners
- Assist with troubleshooting and usage of Continia products
- Reproduce and validate reported issues
- Collaborate with development team to resolve issues
- Create and maintain clear, valuable knowledge‑base articles
- Collaborate with solution specialists and product teams on complex support cases
- Represent Continia at industry and company events
- Positive, service‑minded attitude
- Thrive in an environment where accountability and independence are key
- Love helping partners and their customers succeed
- Take pride in delivering outstanding support
- Hands-on experience using Dynamics 365 Business Central in a real-world business environment
- Ability to approach support cases from an end‑user perspective
- Apply an understanding of accounting and bookkeeping processes (AP, AR, expenses, document handling)
- Excellent interpersonal skills and comfort interacting with diverse internal and external stakeholders
- Strong written and verbal communication skills in English
- A proactive, can‑do attitude with a focus on high‑quality service
- Experience with Zendesk
- Ability to travel on occasion