Field Operations Manager

Role Overview

• Lead end‑to‑end New Dealer Activations, coordinating onboarding to systems, tools, resources, and programs.
• Lead and coordinate the Dealer Performance Process (DP2) for assigned dealers (standard, quarterly contact, notice-of-cure), using KPIs such as DPS/RSI, profitability, NPS‑PDS, NPS‑SSS, and others to identify performance gaps and prioritize actions.
• Build, document, and follow through with Zone teams on dealer action plans; track DP2 status and outcomes, maintain accurate documentation, and surface systemic issues and learnings to regional leadership.
• Support DNPI and Regional leadership on network projects (e.g., RUPD, buy/sell transitions, successions, open points/RFPs) and assist with transition planning for at-risk or divesting dealers to protect customers and brand representation.
• Serve as an operational connector between Sales, Service, Parts, Motors Holding, and Dealer Policy, supporting adherence to key controls, documentation standards, and escalation paths.
• Act as a knowledgeable, credible resource to Zone Managers, District Managers, and Dealer Network Managers; participate in targeted dealer visits, POP Lite reviews, and DP2 meetings to translate data into clear priorities and actions and communicate professionally with dealer principals and executives.
• Develop and maintain concise reporting on DP2, network risk, and proactive activity for RDs, RMBO, and Sales Support leadership.
• Model GM behaviors and support collaboration between Sales Support, Brand, and Field teams, demonstrating integrity, transparency, resilience, and adaptability in complex dealer and market situations.

Requirements

• Bachelor’s degree in Business, Marketing, Automotive Management, or related area
• 5+ years of progressive, dealer‑facing field experience (e.g., District Sales Manager, District Aftersales Manager, Network/Dealer Development, or equivalent)
• Demonstrated track record of improving dealer performance across both sales and fixed operations
• Strong influence and relationship skills, able to build trust‑based partnerships with key internal and external stakeholders
• Advanced analytical capability and comfort using DPS/RSI, financial statements, survey metrics, and other performance data to diagnose issues and inform decisions
• Excellent written and verbal communication skills, with the ability to translate complex data, policies, and network initiatives into clear, actionable guidance for diverse audiences
• Proven ability to independently drive progress and follow through on priorities for assigned dealers and projects
• Demonstrated agility in responding to changing dealer situations, legal/market constraints, and leadership priorities, while continuously building capability in tools, processes, and market knowledge
• Strong fact‑based and structured thinking skills to prioritize work, shape recommendations, and support sound, well‑documented decisions
• Willingness and ability to travel 10-25% within the region for dealer visits, DP2 meetings, new dealer activations, and network projects.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.