Business Analyst

Role Overview

• Embed with support office departments (Finance, People, Admissions, Marketing, and others) to map current processes in detail
• Identify which processes are candidates for automation — where is the volume, where is the pain, where is the manual effort that doesn't need to be manual?
• Write clear requirements and specifications that our Automation Engineer can build from
• Prioritise opportunities by business impact
• Work closely with the Automation Engineer during build and testing to ensure what gets built actually solves the problem
• Own the rollout when automations and new analytics tools go live in a department
• Train users, manage the transition from old process to new, handle resistance constructively
• Collect feedback and iterate — if something isn't working, you're the first to know and the first to act
• Build lasting relationships with department heads so they see the Data & AI Team as a partner, not a threat
• Run AI fluency cohorts across the organisation — practical sessions helping teams use tools like Claude, Gemini, and others to improve their personal productivity
• Curate which AI tools are appropriate for which teams and use cases
• Identify who's struggling and provide targeted support
• Feed back to the Director what the organisation is trying to do with AI, so we can prioritise tooling and training
• While embedded with departments, surface data and analytics opportunities — teams making decisions on gut feel, questions that could be answered with data, reports that could be dashboards
• Feed these into the Product Owner's backlog for the Analytics Engineer to deliver

Requirements

• Experience mapping business processes end-to-end, ideally in operational or back-office environments (Finance, HR, operations — not software product development)
• Demonstrated ability to work with senior stakeholders — you'll be sitting with Heads of Department from week one and need to be credible and confident
• Strong facilitation skills — you can run a workshop, lead a training session, and manage a room
• Genuine curiosity about AI and automation — you don't need to be technical, but you need to understand what's possible and get excited about applying it
• Clear, structured communication — you can translate messy business reality into organised requirements, and explain technical concepts to non-technical people
• Comfort with ambiguity — this is a new function, processes are being defined as we go, and you'll need to figure things out rather than follow a playbook
• Experience with workflow automation or process improvement tools (n8n, Zapier, Power Automate, or similar)
• Experience in education, childcare, healthcare, or other people-centric sectors
• Experience with change management frameworks or methodologies
• Familiarity with BI tools (Tableau, Omni, Looker, Power BI)

Tech Stack

• Tableau

Benefits

• Competitive salary – £60,000
• £80,000, based on experience and dedication
• Flexible hybrid working model for work-life balance
• Up to 35 days holiday – including a personal ‘Me’ day and Christmas closure
• £100 annual learning fund, plus access to in-house development opportunities
• Enhanced family leave for parents, carers, and more
• 40% childcare discount, plus 6 emergency days annually
• 5-year loyalty bonus – around-the-world trip + 2 bonus weeks off
• 10-year loyalty bonus – ‘Out of this world’ experience + 2 extra weeks off
• Referral bonus – earn up to £1,000 per successful hire
• Amazing discounts – save on groceries, shopping, fitness and more
• Travel support – season ticket loans and cycle-to-work scheme
• Socials & wellbeing – annual parties, team events, gym discounts, and online fitness