Embed with support office departments (Finance, People, Admissions, Marketing, and others) to map current processes in detail
Identify which processes are candidates for automation — where is the volume, where is the pain, where is the manual effort that doesn't need to be manual?
Write clear requirements and specifications that our Automation Engineer can build from
Prioritise opportunities by business impact
Work closely with the Automation Engineer during build and testing to ensure what gets built actually solves the problem
Own the rollout when automations and new analytics tools go live in a department
Train users, manage the transition from old process to new, handle resistance constructively
Collect feedback and iterate — if something isn't working, you're the first to know and the first to act
Build lasting relationships with department heads so they see the Data & AI Team as a partner, not a threat
Run AI fluency cohorts across the organisation — practical sessions helping teams use tools like Claude, Gemini, and others to improve their personal productivity
Curate which AI tools are appropriate for which teams and use cases
Identify who's struggling and provide targeted support
Feed back to the Director what the organisation is trying to do with AI, so we can prioritise tooling and training
While embedded with departments, surface data and analytics opportunities — teams making decisions on gut feel, questions that could be answered with data, reports that could be dashboards
Feed these into the Product Owner's backlog for the Analytics Engineer to deliver
Requirements
Experience mapping business processes end-to-end, ideally in operational or back-office environments (Finance, HR, operations — not software product development)
Demonstrated ability to work with senior stakeholders — you'll be sitting with Heads of Department from week one and need to be credible and confident
Strong facilitation skills — you can run a workshop, lead a training session, and manage a room
Genuine curiosity about AI and automation — you don't need to be technical, but you need to understand what's possible and get excited about applying it
Clear, structured communication — you can translate messy business reality into organised requirements, and explain technical concepts to non-technical people
Comfort with ambiguity — this is a new function, processes are being defined as we go, and you'll need to figure things out rather than follow a playbook
Experience with workflow automation or process improvement tools (n8n, Zapier, Power Automate, or similar)
Experience in education, childcare, healthcare, or other people-centric sectors
Experience with change management frameworks or methodologies
Familiarity with BI tools (Tableau, Omni, Looker, Power BI)
Tech Stack
Tableau
Benefits
Competitive salary – £60,000
£80,000, based on experience and dedication
Flexible hybrid working model for work-life balance
Up to 35 days holiday – including a personal ‘Me’ day and Christmas closure
£100 annual learning fund, plus access to in-house development opportunities
Enhanced family leave for parents, carers, and more
40% childcare discount, plus 6 emergency days annually