Monitor and manage an assigned accounts receivable portfolio to identify overdue payments and delinquent accounts.
Take ownership of the end-to-end collection process, ensuring timely follow-up and accurate resolution of outstanding balances.
Record timely, accurate, and concise collection notes reflecting all collection activities, following Aristocrat policy and legal requirements.
Investigate and resolve customer disputes quickly and effectively, promoting fair and empathetic solutions that protect relationships and reduce risk.
Contact customers via phone, email, and other channels to negotiate payment arrangements and ensure commitments are met.
Provide recommendations and commentary for outstanding balances impacting bad debt provisions.
Ensure compliance with relevant laws, regulations, and data privacy requirements governing collections and customer communications.
Collaborate closely with peers, Leads, and Managers to achieve team goals and service level commitments.
Support month-end activities and ensure workloads are balanced to prevent backlogs (e.g., inboxes, billing activities).
Build strong, professional relationships with assigned customers, acting as a trusted point of contact for billing and payment matters.
Approach each customer interaction with a problem-solving attitude and a focus on long-term partnership.
Partner with internal teams to collectively drive process improvements and strengthen financial controls.

Bachelor's degree in Accounting, Finance, or a related field preferred; equivalent experience will be considered.
Minimum 3+ years’ experience in an Accounts Receivable or Collections role (gaming or manufacturing industry preferred).
Strong understanding of end-to-end accounts receivable and collections processes.
Proficient in ERP systems (preferably Microsoft Dynamics AX/D365) and collection tools such as GetPaid or ServiceNow.
Strong analytical and problem-solving abilities with an emphasis on precision and responsibility.
Excellent communication and negotiation skills with the ability to influence outcomes and maintain professionalism.
Ability to manage competing priorities, remain adaptable, and deliver results under pressure.
Diligent and capable of maintaining accuracy in a fast-paced environment.
Understanding of internal control principles and the importance of data integrity.

Accounts Receivable Specialist

Key skills