Build value-based relationships with new and existing North American SMB customers.
Drive Up-sell & Cross-sell by identifying accounts with the highest propensity to buy
Complete Marketing Qualified Leads (MQLs) with a defined SLA to improve revenue.
Research customer contracts and purchasing history to identify expansion opportunities.
Manage the opportunity pipeline, providing accurate and timely updates to management.
Collaborate with Solution Specialists to improve the footprint of Adobe Solution streams.

3+ years of experience in customer success or similar role
Excellent communication skills, both oral and written
Experience in selling SAAS solutions preferred
Bachelor’s degree or equivalent experience
International sales experience with exposure to North American markets preferred

Customer Success Account Manager – Digital Sales

Key skills