Enterprise Customer Success Manager - West

Datadog is a global SaaS business focused on enabling digital transformation and infrastructure monitoring. As an Enterprise Customer Success Manager, you will drive product attachment and build strong relationships with strategic customers, ensuring a positive customer experience and advocating for their unique needs.

Responsibilities:

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making
• Own and project manage the on-boarding process for new customers
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging