Customer support: central point of contact for customers via phone, email and remote access.
Independent intake, handling and documentation of service requests and incidents.
Technical support and system monitoring: analyze, prioritize and permanently resolve incidents related to virtualization, Windows and Linux server services.
Administration of server hardware, storage systems, operating systems and networks.
Proactive monitoring of customer systems and regular health checks.
Identify root causes and derive improvement measures.
Plan, execute and control managed services within agreed SLAs.
Participate in change management and consistently document all processes.
Prepare service reports and support Continual Service Improvement (CSI).
Work closely with customers and internal teams to ensure stable, secure and high-quality service delivery.

Completed vocational training in IT (e.g., IT Specialist for System Integration) or an equivalent qualification.
Career changers with relevant practical experience are also welcome.
You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
A professional and friendly manner when dealing with customers and colleagues is a matter of course for you.
You enjoy working in a team but can also take on tasks independently.
Proficient with Windows (client/server) and Linux systems.
Familiar with concepts such as DNS and DHCP, and possess a solid basic understanding of networking.
Good hands-on experience with VMware technologies (Broadcom / Omnissa) and knowledge of cloud environments.
Interest in IT security topics and actively apply this knowledge in daily operations.

Secure workplace: permanent contract in a stable IT environment.
Fair compensation: your work is rewarded appropriately.
Work–life balance: 30 days of vacation, flexible working hours and the option to work in a hybrid model.
Work environment: modern IT equipment, complimentary beverages and close proximity to your colleagues.
Training: access to vendor certifications and real projects that advance your technical skills.
Team: an open, helpful environment where everyone counts—whether apprentice or senior.
Extras: contribution to employee savings plans (Vermögenswirksame Leistungen) and enjoyable team events.

IT System Administrator

Key skills