Working Student – Customer Onboarding

Role Overview

• You support new customers with the onboarding of our products.
• You check which products the customer has purchased — based on this, you trigger the appropriate automated onboarding workflow.
• You verify which step of the onboarding the customer is currently in and whether the outstanding tasks have been completed.
• You assist customers by email with any questions and provide answers to their inquiries.

Requirements

• You are currently enrolled at a German university and will remain enrolled for at least one more year, studying business, social sciences, communication studies, or a comparable degree program.
• You are extroverted, self-confident, and find it easy to approach people and build strong relationships.
• You love learning new things and are interested in getting to know our products as well as the customer success software we use (Planhat).
• You have strong communication skills to respond to customer inquiries while remaining friendly and assertive.
• You have already gained some initial work experience. [Bonus] Ideally, you may already have experience in Customer Success / Customer Onboarding.
• You communicate confidently and fluently in German and English.

Benefits

• An annual budget for your personal development that you can use for books, conferences, courses, and more.
• You receive a Mental Health Day.
• We offer a predictable number of working hours and flexible scheduling that fits well with your studies.
• Modern work equipment and regular company events.
• Enjoy our modern office in the heart of Friedrichshain or work flexibly from home anywhere in Germany.
• Regular team days in Berlin including hotel accommodation if you live outside Berlin.
• Benefit from many additional company perks, such as a subsidized BVG (public transport) ticket, a free Urban Sports Club membership, a Headspace account, free coaching and therapy sessions, various employee discounts, and a 12-week remote policy that allows you to work worldwide.
• If you love the start-up vibe — don’t worry, table football and Club Mate are always available in the office.