Provide L2/L3 technical support for IBM midrange storage systems (e.g., IBM Storwize, FlashSystem, SAN Volume Controller
SVC)
Install, configure, and maintain storage infrastructure in enterprise environments
Monitor system performance, troubleshoot issues, and implement corrective actions
Manage storage provisioning, replication, snapshots, and disaster recovery solutions
Perform firmware upgrades, patching, and system health checks
Collaborate with infrastructure, network, and application teams to ensure seamless operations
Handle incident, problem, and change management processes in line with ITIL practices
Maintain documentation, runbooks, and standard operating procedures
Ensure data integrity, security, and compliance with organizational policies

Fluent in French-written and speaking
IBM Certified Specialist – Midrange Storage Technical Support V5 (mandatory)
Strong hands-on experience with IBM storage technologies (Storwize, FlashSystem, SVC)
Good understanding of SAN/NAS technologies, Fibre Channel, and iSCSI protocols
Experience with storage virtualization and replication technologies
Knowledge of backup and disaster recovery solutions
Familiarity with monitoring tools and performance tuning
Experience working in Linux/Unix environments
Understanding of ITIL processes (incident, change, problem management)

Certified Specialist – Midrange Storage Technical Support

Key skills