Provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team.
Research, troubleshoot, and support multiple EBS modules for our global clients who use both r11i and R12 environments.
Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.
Collaborate with business stakeholders to gather and analyze requirements related to supply chain planning.
Configure and customize Oracle ASCP modules to meet business needs.
Lead the design and implementation of Oracle ASCP solutions, including data migration and integration with other systems.
Provide support and troubleshooting for Oracle ASCP issues, including resolving system defects and performance tuning.
Work closely with cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline.
Participate in system testing, including unit testing, integration testing, and user acceptance testing.

Minimum of 10+ years of experience as an Oracle ASCP Functional Consultant or in a similar role
In-depth knowledge of Oracle E-Business Suite R12, specifically in ASCP modules
Strong understanding of supply chain planning concepts, including demand planning, inventory optimization, and production scheduling
Experience with Oracle ASCP configuration, including setup of planning parameters, data collection, and reporting
Desired understanding of ASCP integration with Global Order Promising, Order Management and Purchase Order
Excellent communication, interpersonal, and problem-solving skills.
Ability to work effectively with both business and technical teams.
Experience with at least one full end-to-end Oracle ASCP implementation is often required.

Senior Support Engineer, EBS

Key skills