Key skills
SalesforceJiraCommunicationRemote Work
About this role
Role Overview
- Provide excellent customer support by phone, email, and chat
- Troubleshoot and document customer issues
- escalate issues to Technical Lead as needed
- Collaborate with team members in Slack support channels
- Maintain accurate case notes and knowledge base articles
Requirements
- 1–2 years of professional experience in software or technical support
- Strong written and verbal communication skills
- Basic troubleshooting skills
- Working knowledge of issue tracking systems (Jira and/or Salesforce preferred)
- Familiarity with monitoring tools and common software applications
- Proficiency in Microsoft Office
- Interest in GovTech and public-safety software
Benefits
- Remote work in Canada, UK, and certain U.S. states
- Opportunity for professional development