Responsible for overachieving Quota tied to territory Renewal and Expansion goals
Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
Understands who the stake holders at the customer and at partner, what matters to them, and work backwards.
Cold call customers with lapsed support, with the goal to reactivate support.
Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
Clearly communicate and sell complicated offers, internally and externally
Accurate forecasting, business analysis and sharing insights
Assisting customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)
Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Impeccable Salesforce hygiene
Manages inbound Renewal inquiries though different Renewals portals
Prioritize workload in order to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
Overachieves target quota
Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Impeccable Salesforce hygiene
Manages inbound Renewal inquiries though different Renewals portals
Prioritize workload in order to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Requirements
Bachelor’s Degree required (a combination of education and experience will be considered)
English Advanced
Relevant work experience is one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management
Proven track record of overachievement of quota and KPIs
Experienced with providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load
Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team
Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com
Understanding of the technology
Tech Stack
SFDC
Benefits
21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
Free access to Bookster library platform for borrowing your favorite books for free
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning