monitor software requests generated by users and process according to the existing SAM workflow within the required service level.
maintain the record of EQB software assets in ServiceNow to ensure compliance with usage policies, such as accurate record keeping of entitlement, allocation, reclaim and installation.
Work closely with TWS, Procurement, Vendor Management and Legal departments regarding software asset deployment, procurement and compliance.
Act as the primary administrator for the existing and new SAM tool(s), managing access, configurations, and updates.
Generate regular reports on software utilization, compliance, and performance metrics.
conduct and support vendor onboarding across various systems, ensuring accurate data is entered such as general vendor information and banking information.
assist with contract management, renewal, and vendor performance reporting, conduct quality control during contract registration process.
create or assist business users with PO process, ensuring alignment with procuring and financial delegation policy such as approved budget and proper approvers.
collaborate closely with Accounting/Finance to support invoice validation, reconciliation, and issue resolution.
maintain accurate records in vendor management.

A bachelor’s degree in information technology, Computer Science, or related field or relevant experience
2 years of experience working in a SAM practice or Vendor Management.
Proficiency in Microsoft suite of tools (Excel, PowerPoint, Outlook, Teams, OneNote).
Experience in Software Asset Management (SAM): understanding of SAM principles, practices, and methodologies.
Knowledge of IT infrastructure, ITLE including
IT service management, and major change programs. Familiarity with tools such as VMware, ServiceNow, Microsoft Admin Portal, Intune, SCCM, and Azure, is preferred.
Ability to analyze complex data and resolve related issues.
Proficiency in generating detailed reports and conducting data analysis.
Identifying cost-saving opportunities and optimizing resource utilization.
Strong written and verbal communication, especially explaining technical details to non-technical stakeholders.
Effective teamwork and collaboration across departments.
Meticulous attention to detail for accuracy.
Taking initiative and working independently.
Understanding software licensing, compliance and industry standards.
Managing stakeholder needs effectively.
Adjusting to new challenges and changes in the work environment.

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Operations Analyst, Technology Vendor Management

Key skills