Support quality control processes to ensure accurate and timely inventory creation for lease turn ins and repossessions, reducing delays in reconditioning and sales readiness.
Partner with sales team to advance continuous improvement initiatives using performance analytics, root cause reviews, and targeted feedback.
Manage updates to operational procedures in Compass, maintaining version control and supporting cross team alignment as processes changed.
Direct monthly corporate audits and manage cross functional preparation, documentation accuracy, and organizational readiness.
Maintain Remarketing and Asset Management policies by managing updates within the enterprise repository and helping ensure teams adhered to evolving processes.
Evaluate NASC workflows for compliance, operational soundness, and cross team impact, approving changes prior to publication.
Oversee creation and delivery of training programs to ensure all operational teams remain compliant and capable of executing policy updates smoothly.
Design, implement, and supervise monthly inventory audit cycles to ensure accurate, reliable data flow between Asset Management, NASC, and vendor partners.
Lead bi annual ICS evaluation programs—including testing, documentation, and remediation—to support enterprise risk management.
Act as the primary point of contact for audit inquiries, corrective action planning, and timely closure of identified gaps.
Champion enhancements within ALFA, PEGA, FORMS, and related systems by identifying modernization opportunities and prioritizing requirements with IT and leadership.
Oversee user acceptance testing strategy and execution, ensuring system updates meet business needs, reduce manual work, and improve reporting accuracy.
Maintain ongoing system evaluation to ensure Asset Management and Remarketing leadership have trusted, actionable KPI reporting.
Own the generation, accuracy, and governance of reporting used by Asset Management leadership for reserve management and performance planning.
Oversee the review and exception handling of operational reports (e.g., Expense After Disposal, reconditioning invoices, RISC discrepancy reports) ensuring timely resolution and proper accounting.
Manage high risk administrative processes—purchase order oversight, Do Not Meet Reserve governance, legal hold compliance—ensuring adherence to corporate controls and timely execution.
Requirements
Typically requires a Bachelors Degree
Typically requires 2-4 years of relevant experience or 6 years experience in lieu of degree
Requires working knowledge and expanded professional experience in job field
Requires understanding of key business drivers
Works independently within guidelines and policies to solve problems of moderate complexity
Provides informal guidance to new team members
May lead projects or processes as required
Benefits
Employee programs and benefits are reflective of our values
Designed to promote growth, balance and wellness in many aspects of your career and life