About this role
Role Overview
- Assist PPG customers with support.
- Provide phone coverage for incoming customer calls.
- Be proficient at handling calls quickly.
- Escalate issues as necessary for timely resolution.
- Master PPG Software – ex. Paint Manager Legacy, Pant Manger XI, Color Accurate.
- Master hardware setup, connections, configuration, and troubleshooting.
- Contribute to overall department knowledge by participating in team discussions regarding knowledge obtained during calls as well as new discoveries outside of PPG helpdesk experiences.
Requirements
- Customer-focused and Team-oriented.
- Prior experience working with computer hardware (setup of computers, printers, displays etc...) and associated connectors, cables, and wireless solutions.
- Basic understanding of Networking.
- Install and configure software products with instruction.
- Desire to increase analytical skills and abilities.
- Experience using Microsoft Office Suite of products, especially Excel and Word.
- Microsoft certifications and, or, A+ or Network + desired but not required.
Benefits
- PPG provides equal opportunity to all candidates and employees.
- Opportunity to grow and develop your career in an environment that provides a fulfilling workplace.
- Environment for continuous learning, embraces the ideas and diversity of others.