Manage the clinical inbox within Athena EHR, including patient messages and inquiries, test results and provider communications, and prescription refill requests.
Process prior authorizations and benefit verifications accurately and efficiently.
Perform follow-ups on lab and imaging results to ensure completion and proper documentation.
Handle and organize incoming faxes, ensuring accurate matching to patient charts.
Conduct outbound calls to patients when needed (follow-ups, clarifications, updates).
Maintain accurate and timely documentation in the EHR system.
Ensure all clinical tasks are completed promptly to support provider workflows and patient care.

Licensed healthcare professional (RN, Pharmacist, or similar) – required
Previous experience as a Medical Virtual Assistant supporting a U.S.-based practice
HIPAA Certified
Hands-on experience with Athena EHR (required)
Strong understanding of U.S. healthcare systems and workflows
Excellent English communication skills (written and verbal)
High attention to detail and ability to manage multiple clinical tasks efficiently
Experience using RingCentral or similar VoIP systems
Familiarity with insurance portals and payer requirements
At least 1–2 years of relevant experience in:
Clinical inbox or message management
Prior authorizations and benefit verification
Lab and imaging follow-ups
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Clinical Medical Virtual Assistant – RN/RPh

Key skills