Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.
Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance.
Maintain escrow interest rates, process deposits and controls.
Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors.
Track activity, process documents and disbursements.
Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks.
Reconcile files.
Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements.
Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results.
Adhere to regulatory and legal requirements, including investor and state guidelines.
May assist with onboarding and training new employees.

High School diploma or equivalent
Some college preferred
2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
Strong customer service orientation
Detail orientated
Strong written, presentation and verbal communication skills
Problem solving skills
Strong organizational skills and ability to multi-task
Strong knowledge of company operating systems
Ability to understand and adhere to state and federal mortgage lending regulations

Senior Escrow Servicing Operations Specialist

Key skills