Act as a key point of contact for Supporter Relationship Management
Provide efficient support as required and build effective relationships with key stakeholders within the team
Responsible for the delivery of efficient and consistent operational support to the department
Respond to emails and internal queries, communicating insights and trends to the Supporter Relationship Management team
Build and maintain excellent knowledge of department systems, procedures and processes
Work closely with the Senior Business Operations Executives to implement any changes to processes
Ensure the Supporter Relationship Management team have access to collateral and materials to support acquisition and development of supporters
Support project work relating to Supporter Relationship Management operations by sharing subject matter expertise and knowledge of internal processes

Previous experience providing administrative support within a large organisation
Good understanding of Microsoft programmes specifically Excel and SharePoint
Experience of building strong professional relationships with a range of internal and external stakeholders
Experience in providing excellent customer support
Excellent written and verbal communication skills
Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues
Motivated by high standards, working accurately and systematically, with excellent attention to detail
Ability to manage and prioritise own workload in a fast-paced environment and experience delivering activities with multiple priorities
Understanding of working in a fundraising or sales environment would be beneficial but isn’t essential

Business Operations Executive

Key skills