Provide leadership and oversight for the mortgage processing function with accountability for performance and results.
Build and sustain a high-performing processing organization aligned for growth and service goals while supporting quality standards and profitability.
Set clear performance expectations, standards, and operating rhythms for managers and teams.
Lead processing transformation efforts as part of Blueprint 2030.
Standardization and strengthen workflow processes, role clarity, and services standards.
Partner with operations leaders and technology to improve handoffs, efficiency, process flows, compliance standard, and file quality.
Drive operational excellence through metric management and corrective action planning.
Establish scalable procedures, documentation, standards and role clarity.
Develop leaders and reinforce a culture of accountability, teamwork and continuous improvement.
Take ownership of all tasks and challenges encountered in the operation of the assigned position.

Bachelor’s degree or equivalent professional experience
Minimum Experience 10 years minimum in leadership experience in mortgage operations with deep expertise in mortgage processing.
Demonstrated success improving operation performance, driving accountability and leading through growth and change.
Banking or bank owned mortgage platform experience.
Ability to support a large purchase driven retail mortgage operation.
Ability to analyze workflows, identify inefficiencies and implement practical solutions that improve service, quality and scalability.
Familiarity with process documentation, SOP development, role design and operating model standardization.
Demonstrate ability to lead successfully through periods of organizational change, rapid hiring and production growth.

Mortgage Divisional Processing Manager

Key skills