Quality Manager – Customer Care, Quality Control Lab

Role Overview

• Manages customer communicates in written, verbal and proactive manner
• Manages customer submitted deviations & CNQI
• Manages customer and consumer complaints/problems, elevating to Leadership when needed.
• Manages Quality Control lab (Chemistry, Stability, Packaging) and issues that are associated with its function
• Ensures that Quality Control lab is always audit ready
• Manages the Retain room and is associated activities to ensure customer requirements are met.
• Manages all associated non conformances and CAPA activities for Quality Control Lab
• Supervises a diverse workforce of Quality Employees.
• Assists Human Resources with interviewing and managing performance.
• Ensures employees are trained according to their roles.
• Addresses complaints and problems, elevates to Leadership when needed.
• Contains and places product/components on HOLD, as necessary
• Serves as an investigator on quality issues
• Ensures CAPA plan commitments are appropriate
• Works with QA management to support all pre-audit preparations, internal and external audit training
• Creates customer performance reports for customer and leadership reviews
• Responsible for personal and teams adherence to all company policies and procedures
• Works to improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions
• Ensures proper PPE’s and Safety procedures are followed
• Instills a sense of quality through modeled quality behaviors and mindset
• Flexibly works other shifts, shifts maybe 8, 10 or 12 hours as needed
• Performs any other functions and duties assigned and necessary for the smooth and efficient operation of Praxis Packaging Solutions.

Requirements

• Bachelor Degree, required or equivalent combination
• 3-5 years Quality experience required
• Experience in managing various levels of employees with different educational backgrounds, work style habits, and employment histories preferred.

Benefits

• Health insurance
• Paid time off