Manage a portfolio of clients, follow their journey, and ensure a comprehensive experience with our product and its features.
Conduct trainings and meetings, building a trusting relationship with clients throughout their journey.
Present solutions aligned with clients' objectives using a consultative approach, identifying upsell and cross-sell opportunities.
Prevent churn by applying proactive retention and loyalty strategies.
Monitor client performance, analyze data, and propose improvements to ensure tangible results.

Experience in account management and client relationships within audio environments.
Genuine interest in technical products, with a willingness to learn in a technology-first environment.
Enthusiasm for AI concepts and trends, with a commitment to staying up to date on the topic.
Ability to record and organize client data in a structured way within our systems.
Ability to gather insights and interpret platform usage and performance metrics, turning them into actionable recommendations.
Clear written and verbal communication, adapting language for different audiences, with strong persuasive skills with clients and stakeholders.
Ability to train and engage clients with varying levels of technical familiarity.
Capacity to address client issues and propose specialized, solution-oriented responses.

Account Manager

Key skills